Returns and Replacement Policy
Overview
At capture create , we strive to provide you with the highest quality art prints. Our goal is to ensure your complete satisfaction with every purchase. Please read our policy carefully to understand our procedures and your rights regarding returns and replacements.
No Refunds Policy
Please note that we do not offer refunds for any purchases. All sales are final. However, we do offer a replacement policy for damaged or defective products.
Damaged or Defective Products
If you receive a damaged or defective product, we will be happy to send you a replacement at no additional cost. To qualify for a replacement, please follow these steps:
Notification: Contact us within 7 days of receiving your order. You can reach us at info@queencontessa.com Proof of Damage: Provide a clear photograph of the damaged or defective item, along with a description of the issue. This helps us assess the damage and improve our quality control.
Return of Damaged Product: In some cases, we may request that you return the damaged or defective item to us. We will provide you with a prepaid return shipping label if this is necessary.
Replacement Process
Once we have received your notification and proof of damage, we will process your replacement as follows:
Confirmation: We will confirm receipt of your notification and photograph within 2 business days.
Processing: We will process your replacement order within 5 business days after confirmation.
Shipping: Your replacement item will be shipped using the same shipping method as your original order. We will provide you with a tracking number once the replacement has been dispatched.
Exclusions
Please note that our replacement policy does not cover the following:
Damages caused by improper handling or installation by the customer.
Damage resulting from unauthorized modifications or alterations.
Minor variations in color, texture, or size that are inherent to the handmade nature of our products.
Contact Us
If you have any questions about our Returns and Replacement Policy, please contact us at:
capture create
info@queencontessa.com
Thank you for your understanding and cooperation. We appreciate your business and are committed to providing you with high-quality art prints and excellent customer service
Need help?
Contact us at info@queencontessa.com for questions related to replacements and returns.
1. How long will it take for my art print to arrive?
- Answer: Shipping times vary based on your location. Typically, domestic orders take 5-7 business days, while international orders can take 2-4 weeks. You’ll receive a tracking number once your order has shipped.
2. How is my art print packaged?
- Answer: We take great care in packaging your art print. Prints are rolled and shipped in sturdy tubes or flat-packed with protective materials to prevent damage during transit.
4. What are the shipping costs?
- Answer: Shipping costs are calculated at checkout based on the size of the print and the destination. You can view the shipping costs before completing your purchase.
5. Will I receive a tracking number?
- Answer: Yes, you will receive a tracking number via email once your order has been shipped. You can use this number to track your package online.
6. What should I do if my print arrives damaged?
- Answer: If your print arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or a refund.
7. Can I expedite my shipping?
- Answer: Yes, expedited shipping options are available at an additional cost. Please select your preferred shipping method at checkout.
8. Do you offer gift wrapping or special packaging?
- Answer: Yes, we offer gift wrapping and special packaging options for an additional fee. Please specify your request during checkout.
9. What should I do if my package is lost?
- Answer: If your package is lost, please contact us as soon as possible. We will work with the shipping carrier to locate your package or send a replacement.
10. Are there any customs fees for international orders?
- Answer: Customs fees may apply for international orders and are the responsibility of the buyer. Please check with your local customs office for more information
- Can I change the shipping address after placing my order?
Answer: If you need to change the shipping address, please contact us immediately. We can update the address if the order has not yet been shipped.
- Do you ship to P.O. boxes?
Answer: Yes, we can ship to P.O. boxes. However, some larger items may require a physical address. Please check the product details for any restrictions.
- What carrier do you use for shipping?
Answer: We use various carriers, including USPS, UPS, FedEx, and DHL, depending on the destination and shipping method selected.
- Can I combine shipping for multiple items?
Answer: Yes, we offer combined shipping for multiple items purchased in the same order. The shipping cost will be calculated based on the total weight and dimensions of the items.
- Do you offer local pickup?
Answer: Currently, we do not offer local pickup. All orders are shipped directly to your provided address.