Contact us at info@queencontessa.com for questions related to replacements and returns.
1. How long will it take for my art print to arrive?
- Answer: Shipping times vary based on your location. Typically, domestic orders take 5-7 business days, while international orders can take 2-4 weeks. You’ll receive a tracking number once your order has shipped.
2. How is my art print packaged?
- Answer: We take great care in packaging your art print. Prints are rolled and shipped in sturdy tubes or flat-packed with protective materials to prevent damage during transit.
4. What are the shipping costs?
- Answer: Shipping costs are calculated at checkout based on the size of the print and the destination. You can view the shipping costs before completing your purchase.
5. Will I receive a tracking number?
- Answer: Yes, you will receive a tracking number via email once your order has been shipped. You can use this number to track your package online.
6. What should I do if my print arrives damaged?
- Answer: If your print arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or a refund.
7. Can I expedite my shipping?
- Answer: Yes, expedited shipping options are available at an additional cost. Please select your preferred shipping method at checkout.
8. Do you offer gift wrapping or special packaging?
- Answer: Yes, we offer gift wrapping and special packaging options for an additional fee. Please specify your request during checkout.
9. What should I do if my package is lost?
- Answer: If your package is lost, please contact us as soon as possible. We will work with the shipping carrier to locate your package or send a replacement.
10. Are there any customs fees for international orders?
- Answer: Customs fees may apply for international orders and are the responsibility of the buyer. Please check with your local customs office for more information
- Can I change the shipping address after placing my order?
Answer: If you need to change the shipping address, please contact us immediately. We can update the address if the order has not yet been shipped.
- Do you ship to P.O. boxes?
Answer: Yes, we can ship to P.O. boxes. However, some larger items may require a physical address. Please check the product details for any restrictions.
- What carrier do you use for shipping?
Answer: We use various carriers, including USPS, UPS, FedEx, and DHL, depending on the destination and shipping method selected.
- Can I combine shipping for multiple items?
Answer: Yes, we offer combined shipping for multiple items purchased in the same order. The shipping cost will be calculated based on the total weight and dimensions of the items.
- Do you offer local pickup?
Answer: Currently, we do not offer local pickup. All orders are shipped directly to your provided address.